1. Purpose

In the context of our product offerings, we collect some of your personal data to facilitate our relationship with you and to provide you with the best possible buying experience. Via the Privacy Declaration we would like to explain our practices and policies for the collection, use and exchange of data and cookies that are collected from or about you.

2. How we collect data

You data is collected when you communicate with us via our contact form, our order form, your subscription to our newsletter, phone, or email, or in any other manner that you send us your data.

3. What data we collect and why

The following table refers to the data that we collect from you, the purposes of why we collect the data and why it is necessary in each case.

4. How long do we retain your data

Our policy is to retain your data for as long as we need it to fulfil the purpose for which they were collected in accordance with the principles of data minimization and limitation of the storage period. For all the above reasons, your data shall be retained for at least five (5) years following the end of our customer relationship. Moreover, we align the retention of your data with any differences that may arise from the exercise of your data protection rights.

5. Disclosure of personal data to third parties

We will not transfer, disclose or rent your personal data to any third party/entity in any other manner than the one described in this Privacy Declaration. Our company transmits personal data to third parties, to which the company assigns the data processing on its behalf.

Data is only transmitted to companies that collaborate with ours and provide services for the purpose of sending marketing material and personalized offers. In addition, this data is transmitted to companies that collaborate with ours for the purpose of measuring the quality of services provided and the measuring our products & services. Also, for the purposes of carrying out the sale, data is transmitted to collaborating businesses, which have been assigned with part of the contract’s execution, such as transportation companies or pick-up points that you have selected. To this end, access to your personal data is given to independent service providers who have build our website and to those who provide us with technical support and/or host our website.

We aim to ensure that all these third parties/independent service providers will not use your personal data for any other reason other than to provide the services which are stated in their legally binding contract. Moreover, we conclude contracts with these independent contractors which obligate them to comply with the legally-required data protection standards and to use the data solely for the purposes for which they were transmitted.

Finally, we reserve the right to disclose your personal data to third parties if we are obligated to disclose or share your personal data in order to comply with any legal or regulatory obligation.

6. Data security

We make every effort to protect our users for any unauthorized access or alteration, disclosure or destruction of the data that is in our possession. In particular:

• We use SSL encryption to transfer data to and from the website.
• We control the collection of data, the storage and processing practices, including the physical security measures, to protect against the unauthorized system access.
• Access to your data is restricted to our employees and collaborators that need to know this information in order to provide their services to us. These collaborators and the method by which they safeguard your data is expressly stated in this privacy statement (section 5: disclosure of personal data to third parties).

Access by minors

Our products are intended exclusively for purchase by adults and not by children or minors under 16 years of age.

If you are under 16 years of age, you can only use our website with the participation and approval of a parent or guardian.

7. Use of cookies

A “cookie” is a small file which is downloaded to your devices when you visit a website and allows the website to obtain certain information, such as your preferences, from the browser. We believe that it is important that you know what cookies we use on our website and why we use them. The strictly necessary cookies and the third party cookies are the two types of cookies that we use on our website:

Strictly necessary cookies: These cookies are essential for the proper operation of our website and for you to be able to browse and use the features of the website, such as access to secure areas of the website. Without these cookies, some of the website’s services or functions, such as the shopping cart or online payment, will not work

Third-party cookies

Third-party cookies include performance, functionality and marketing cookies.

• Performance cookies: collect information related to how visitors use the website, for example which pages they visit more often, and if they receive error messages from websites. These cookies do not collect information that identify the visitor. All the information that is collected by these cookies is aggregated, therefore, anonymized. Their sole purpose is to improve website functions
• Functionality cookies: allow the website to remember the choices you made (such as the username or your region) and provides personalized functions. They can also be used to remember choices that you made on the webpage or used to provide services that you have requested, such as a chat conversation or the use of social media. The data that these cookies collect may become anonymous and cannot track your browsing and activity on other websites.
• Marketing cookies: are used to deliver content that is more relevant to you and your interests. They are used to delivery targeted advertising or offers, to limit how many times you see an ad, and to help measure the efficiency of advertising campaigns. They may also be used to save the websites that you have visited in order to determine the most effective online marketing channels, and to reward external websites and affiliates who have promoted you to our site.
• Cookies linkwise: These cookies are necessary so that we know which affiliate referred a customer to us, so that we can pay them. These cookies are not used for us to display ads.

You can change your consent regarding the use of third-party cookies here

8. Your data protection rights

At any point during the retention or processing of your data, you reserve the following rights and you can submit the relevant requests:

• Right of access - you have the right to access the personal data which concerns you
• Right to rectification - you have the right to rectify inaccurate or incomplete data which concerns you.
• Right to erasure - you have the right to ask for the erasure of your personal information which concerns you and we are required to satisfy this request in certain circumstances
• Right to restriction of processing - you have the right to ask for the processing of your personal data to be restricted and we are required to satisfy this request under certain conditions
• Right to data portability - you have the right to ask that we transfer the information that we keep about you to another organization
• Right to objection - you have the right to object to data that concerns you under certain conditions
• Right to withdraw consent - where the lawfulness of processing is based on “Consent”, you have the right to withdraw your consent at any time.

All requests relating to the above rights can be submitted via the request form or via your personal account.

The procedure for processing any of request relating to the above rights is as follows. We will assess the request and respond in relation to its progress (approval, partial approval, rejection) as soon as possible and within one month of its submission. In the event that our company rejects your request regarding the aforementioned Data Protection Rights, we will communicate the reasons for the rejection. You have the right to file a complaint directly to the regulatory authority and our company’s Data Protection Officer.

We reserve the right to reject requests that are unjustifiably repetitive, require disproportionate technical efforts or have disproportionate technical consequences, jeopardize the privacy of others or which cannot be fulfilled.

9. Changes to the Data Protection Declaration

Our Data Protection Declaration may change from time to time. We strive to continuously review and update this Declaration in order to comply with legal and regulatory requirements, while providing the best protection of your personal data. Any changes to the privacy statement will be posted in this page.

10. Contact Person for issues pertaining to your data

This website is the property of Golden Flower Single-Member Private Company. If, at any time, you believe that we are not complying with the provisions that are defined in this Declaration or with any other data protection-related issue, please contact us at hello@katelondon.co.uk. Stefanos Karagitsis is the Data Protection Officer.